Refunds & cancellation

Open Profile → Manage billing and cancel there. Your Pro features stay active until the end of the period you've already paid for, then your account returns to the free plan. Nothing you've saved is deleted when Pro ends — you keep your rabbit holes, finds and notes, and only the monthly exploration limit comes back.

If you're a consumer in the EU/EEA you have 14 days to withdraw from your first subscription purchase. Because the service is made available immediately, you agree that performance starts right away; if you withdraw within 14 days we refund the amount paid, minus a proportionate amount for the period you had access. Email hello@ponderspace.app to withdraw.

• Accidental or duplicate charge — refunded in full, no questions.
• Service broken for a meaningful part of a billing period — we refund or credit that period.
• You forgot to cancel and haven't used Pro that period — write to us within 14 days of the charge and we'll refund it.
• Otherwise, periods already used are not refunded — cancelling stops the next charge.

If a renewal fails, we'll show a notice in the app and our payment provider will retry. Update your card from Manage billing to keep Pro. If payment still doesn't go through, the subscription ends and your account returns to the free plan.

Refunds go back to the original payment method, normally within 5–10 business days depending on your bank. Request one by emailing hello@ponderspace.app from the address on your account.

Deleting your account from your profile cancels any active subscription and permanently removes your content. Deletion on its own doesn't trigger a refund for the current period — ask us if you believe one applies.